In Mition, there's a built-in Help Desk that you can use to track different tickets or to perform general tasks. You can use it for your own members or staff as well.
When you click on the service desk link in the system, you might see an empty list or you could see a list of existing tickets that people in your organisation have created.
If you go to Help Desk as an administrator and click on the admin settings, you'll see different Service Desk Categories by default, namely Website, Subscription, Billing and Other. You basically just add the auto assigned user or to whom the created tickets will go to in the system. You can remove this though if you do not want this to appear and just add your own.
powered by mition